SpiceJet Review

[Guest]

SpiceJet is a low-cost airline based in capital of India, Delhi, India It is the most profitable airline in the country and the only profitable airline among NSE/BSE listed companies. It began service in May 2005 and by 2008, it was India's second-largest low-cost airline in terms of market share. SpiceJet was voted as the best low-cost airline in South Asia and Central Asia region by Skytrax in 2007.

SpiceJet Registered Office Address :
Cargo Complex Terminal 1-B Indira Gandhi International Airport Domestic Terminal
New delhi :
Delhi ,India .
SpiceJet Phone Number : (11) 09871803333

IATA SG

ICAO SEJ

Callsign SPICEJET

Founded 2004

Commenced operations 23 May 2005

Hubs
Indira Gandhi International Airport (Delhi)

Secondary hubs
Chennai International Airport
Chhatrapati Shivaji International Airport (Mumbai)
Netaji Subhash Chandra Bose International Airport (Kolkata)

Focus cities
Bengaluru International Airport (Bangalore)
Cochin International Airport (Kochi)
Hyderabad International Airport
Pune International Airport
Sardar Vallabhbhai Patel International Airport (Ahmedabad)

Fleet size 22 (+ 66 orders)

Destinations 20

Company slogan get more when you fly

Headquarters Chennai

Key people Neil Mills, CEO

Website SpiceJet.com

History

SpiceJet, India's leading low-priced airline, is a reincarnation of ModiLuft. It is promoted by Ajay Singh and the Kansagra family. SpiceJet commemorated its entry in the Indian skies with 99 fares for the first 99 days, with 9,000 seats available at this rate.
This deal was followed it up with a 999 promotional scheme on select routes. Their marketing theme "offering low 'everyday spicy fares' and great guest services to price conscious travelers. Their aim is to compete with the Indian Railways passengers travelling in air conditioned coaches.
On 15 July 2008 Billionaire Wilbur Ross suggested he would invest 345 crore (US$ 78.32 million) in the low-priced airline. The board of directors of SpiceJet accepted an offer in-principle from the US-based PE firm that would make available about 345 crore (US$ 78.32 million) to SpiceJet, a joint statement issued by SpiceJet and WL Ross & Co.
Indian media baron Kalanidhi Maran acquired a major stake (37.7%) in this airline on June 2010.
Today, Spicejet operates 21 Boeing 737-800/900ER aircraft across 19 destinations and has a 12% share of the Indian market.

Destinations

SpiceJet flies to destinations in India and neighbouring countries as of November 2010

India
Andhra Pradesh
Hyderabad - Hyderabad International Airport
Visakhapatnam - Visakhapatnam Airport

Assam
Guwahati - Lokpriya Gopinath Bordoloi International Airport

Delhi
Indira Gandhi International Airport Hub

Goa
Vasco da Gama - Dabolim Airport

Gujarat
Ahmedabad - Sardar Vallabhbhai Patel International Airport

Jammu & Kashmir
Jammu - Jammu Airport
Srinagar - Sheikh ul Alam Airport

Karnataka
Bangalore - Bengaluru International Airport

Kerala
Kochi - Cochin International Airport

Maharashtra
Mumbai - Chhatrapati Shivaji International Airport Hub
Pune - Pune International Airport

Rajasthan
Jaipur - Sanganer Airport

Tamil Nadu
Chennai - Chennai International Airport
Coimbatore - Coimbatore Airport
Madurai - Madurai Airport

Tripura
Agartala - Singerbhil Airport

Uttar Pradesh
Varanasi - Babatpur Airport

West Bengal
Kolkata - Netaji Subhash Chandra Bose International Airport Hub
Siliguri - Bagdogra Airport

Nepal
Kathmandu - Tribhuvan International Airport

Sri Lanka
Colombo - Bandaranaike International Airport

Fleet Details

Boeing 737-800
In Service 17
Orders 36
Passengers 189

Boeing 737-900ER
In Service 5
Passengers 212

Bombardier Dash 8 Q400
Orders 30
Passengers 70

Total
In Service 22
Orders 66

Details Of Aircraft Registered by Spicejet

1----- VT-SGB----- Oregano----- 212 Passengers
2----- VT-SGC----- Fenugreek----- 212 Passengers
3----- VT-SGD----- Sesame----- 212 Passengers
4----- VT-SGF----- Chilly----- 189 Passengers
5----- VT-SGG----- 189 Passengers (on order)
6----- VT-SGI----- 189 Passengers (on order)
7----- VT-SPE----- 189 Passengers
8----- VT-SPF----- Coriander----- 189 Passengers
9----- VT-SPH----- Saffron----- 189 Passengers
10----- VT-SPJ----- Mint----- 189 Passengers
11----- VT-SPK----- Fennel----- 189 Passengers
12----- VT-SPL----- Cardamom----- 189 Passengers
13----- VT-SPM----- Pepper----- 189 Passengers
14----- VT-SPO----- Dill----- 189 Passengers
15----- VT-SPP----- Rosemary----- 189 Passengers
16----- VT-SPQ----- Basil----- 189 Passengers
17----- VT-SPR----- Thyme----- 189 Passengers
18----- VT-SPS----- Mustard----- 189 Passengers
19----- VT-SPT----- Clove 212----- Passengers
20----- VT-SPU----- Anise----- 212 Passengers
21----- VT-SPV----- Tamarind----- 189 Passengers
22----- VT-SPW----- Cinnamon----- 189 Passengers

What is it like to fly with SpiceJet?
Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone "flying for everyone". We aim to provide our guests a totally unique flying experience that is safe, reliable and on-time with high level of guest services.

Does SpiceJet provide any food or drinks onboard?
SpiceJet sells snacks/refreshments and juices on selected flights. Water is provided free of cost on all flights of SpiceJet.

Where does SpiceJet fly to?
SpiceJet’s network covers all of India touching down in the cities of: Agartala,Ahmedabad, Bagdogra, Bangalore, Chennai, Coimbatore, Delhi, Goa, Guwahati, Hyderabad, Jammu, Jaipur, Kochi, Kolkata, Madurai, Mumbai, Pune, Srinagar,Varanasi and Vizag. We will expand our network and frequencies to more cities in India with the induction of next generation of new aircraft in our fleet and will cover destinations within 1-2 hours of flying time.

What type of aircraft does SpiceJet fly?
We fly Boeing 737-800's and 737-900 ER's configured with single class with a seating capacity of 189 and 212 respectively.

How does someone enter the Airport terminal and Check-in at the counter?
Itinerary printouts with the name of the Guest will be checked at the time of entering the terminal and at the check-in counter. Guests who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal. This can be done on production of the booking reference number. Guests are reminded they need to maintain valid (ID) documents with them at airport check-in and throughout their journey.

Does SpiceJet offer connections to other airlines?
No, SpiceJet does not offer connections to other airlines and takes no responsibility for missed connections. However, on certain sectors, SpiceJet offers connectivity between two SpiceJet flights (Connected sectors). Booking made for connected sectors will be confirmed under a single reservation number, fees & surcharges will be applicable only with respect to one segment.

Does SpiceJet offer a frequent flyer program?
No, we do not offer a frequent flyer program.

Am I allowed to bring food on board to eat?
SpiceJet does allow some food items on board. Those include: fast food (McDonalds, Subway), sandwiches, cold snacks, non-alcoholic drinks, cookies, and biscuits. Some items not allowed on-board due to hygiene issues are: samosas, pakoras, gravies or pickles. If you have any questions, please contact our Guest Sales & Reservations Centre.

Can I bring my pets on board with me?
Yes. SpiceJet permits the carriage of pets on its flights through cargo services only.

Can I bring my Sports Equipment?
Yes, you can bring your sports equipment along with you - unlike other airlines, SpiceJet does not charge higher fees for carriage of sports kit - it would be treated as regular check-in baggage, and excess baggage rules shall apply for any additional weight.

What valid ID proof would be accepted at the airport?
For all international flights, the only acceptable proof of identification would be a valid passport. However, for travel to and from Nepal the following proofs of identification (other than the passport) would be accepted:

Voter’s ID card issued by the Government of India /Government ID card (for Government Officials) for Adults
Birth Certificate/School ID for Children
Birth Certificate for Infants (children below 2 years/24 months as on the date of travel)
The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you check the passport/visa requirements and restrictions applicable for citizens belonging to countries other than India.

What documents do I need to carry for my international flight?
Guests are required to ensure that they are in possession of all documents necessary for travel, apart from their tickets. For international travel, guests require to be in possession of a valid passport, a valid visa (if applicable) and health certificates as required. Embarkation forms should be duly filled and submitted to immigration authorities before boarding the aircraft.

What time does the check-in close?
Check-in for all international flights closes 60 minutes prior to flight departure.

What time does boarding close for my flight?
Boarding gate closes 30 minutes prior to flight departure.

Can I bring my pets on board with me on International Flights?
No. SpiceJet does not permit the carriage of pets on its international flights.

How do I book my flight?
Log on to our website that is http://www.spicejet.com, look at the availability of flights and the available fares, select the flight and fares, agree to our terms & conditions, fill in your particulars, complete the payment process, and finally generate an itinerary.
Call SpiceJet's 24-Hour Guest Sales & Reservation Center at 18001803333 or 9871803333.
Go to any SpiceJet's walk-in airport ticket counters or sales offices.
Or, you can book a seat at any of our SpiceJet Selected Travel Agents (For this service a non-refundable Transaction Fee will be collected by the Agent).
Once your payment has been made, you will be issued a passenger Booking Reference Number(PNR), and your Travel Itinerary (your reference, receipt and booking detail) will be provided in person or emailed to you. Alternatively it can be collected at our airport sales counter, just outside the terminal.

Can I make a group booking on SpiceJet?
More than 15 guests may be booked as a group, for the same kindly contact the Group desk at groupdesk@spicejet.com

Can I book and hold a reservation and pay later?
Yes, guests can hold the reservation and pay later when booking at least 3 days prior to their flight departure day. Reservations will be held until midnight, the following night and will be automatically cancelled if full payment is not made by that time. This facility is only available through our Guest Sales & Reservation Centers or by having your travel agent contact us.

Example: For a Friday flight – you can make a booking on the preceding Monday to hold until midnight on Tuesday, but as of Tuesday 2301 Hrs. – the booking will be cancelled if the payment is not made. On the Tuesday holds will only be available until 2300 Tuesday.

How far in advance can I book a flight?
SpiceJet's inventory is available six months in advance.

Do I receive a ticket when I book a seat on a SpiceJet flight?
No. SpiceJet is truly a ticket-less airline. We've removed tickets from our service along with the costs associated with them. These savings are passed on to you, the guest, and that means we're able to offer you a better fare for our services. SpiceJet offers a printed itinerary with a reference number and the details of the reservations.

How do I pay for my booking?
There are four ways to pay for your SpiceJet booking :

Online booking via the internet with your Master card, Visa and Amex or via internet banking.
For flights booked through the nationwide Guest Sales & Reservation Center– using your MasterCard, Visa and Amex.
For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard, Visa and Amex.
For seats purchased with one of SpiceJet’ preferred travel agents using cash or your applicable credit cards.
You can also pay by cash to the delivery associate of Express IT at the chosen address by you, if you have opted for Cash on Delivery payment method on our Guest Sales and Reservation Center SpiceJet.

Does SpiceJet accept foreign (Non-Indian) Credit Cards?
Foreign (Non-Indian) Credit Cards are accepted by SpiceJet under the following conditions:

Visa, MasterCard and American Express Cards are accepted.
The credit card needs to be shown at the airport check–in counter for physical verification.
The passenger name and credit card name should match.
If there are multiple passengers booked on a PNR, at least one of the passengers should be the Credit Card holder.
Passenger(s) who are unable to produce the physical credit card and/or the identity not matching with the credit card and photo identity will not be allowed to board the flight.

When do you charge my credit card after I have made a booking on-line?
SpiceJet booking process will be complete only after the payment has been made by the guests. SpiceJet has made arrangement for on-line payments through credit card. Your payment will be processed immediately.

How can I book a seat without a Credit Card?
If you don't have a Credit Card and would like to make a payment for a SpiceJet flight you can go to any of our ticketing/sales offices at airports or to any of our preferred travel agents and pay cash. You can also make the booking online with internet banking. You can also call our 24/7 Reservations Number and opt for payment by cash at your home through our Express IT delivery partners.

Can I change my reservation (name, date and time changes)?
If you wish to change any of the details of your booking e.g. date and time, you must inform us of your changes at least two hours prior to scheduled departure of your flight. Changes to your booking will attract a flight change fee of Rs. 750 per guest per sector and the applicable fare difference, and this can be done at our Guest Sales & Reservation Center or at any of our SpiceJet's Airport Sales Centers. Changes to travel dates and times can also be made online through the SpiceJet internet site. Our fees are subject to change without notice. Changes / Cancellation within 2 hours of departure or failure to check-in for a SpiceJet flight at least 45 minutes prior to the scheduled departure time will result in the fare being forfeited.

Can I make an open dated booking on SpiceJet?
No, SpiceJet does not allow open dated bookings.

In the event that I miss an onward flight on a connecting airline, as a result of my first flight being delayed, will SpiceJet put me on next available flight or refund my ticket?
No, SpiceJet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying SpiceJet or another carrier.

What happens if my name is not on the list but I am sure I have made a booking?
If you have made a booking, you should have a booking number and flight details. If you cannot remember your booking number, you should mention your name – as booked and we will hopefully be able to find your file.

Can I make a booking on SpiceJet if I live outside of India?
Yes definitely, using applicable credit card(currently Indian cards- Mastercard/Visa/American Express or foreign issued- American Express). SpiceJet offers all its fares in Indian Rupees. Credit cards payments will be converted at your credit card’s current exchange rates.

What documentation can I use for my expense claims/reports?
You can use your itinerary provided by SpiceJet. It contains a breakdown of the amounts paid for your travel which you can submit to your company for reimbursement.

When and how do I check-in?
Airport check-in counters will open two hours prior to the scheduled departure time. Guests are encouraged to report at the Airport between 1-2 hours prior to the scheduled departure time. Check-in counters for all our flights will close 45 minutes prior to departure. SpiceJet will not be able to accept any guest reporting after the counters are closed. Any guest reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled to any refund against their one-way fare paid.

How much baggage can I check-in on SpiceJet flights?
SpiceJet allows a free checked baggage allowance of 20 kgs. per guest. SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

In addition, SpiceJet will allow the complementary carry on of one small hand bag in addition to small personal items; such as a ladies purse/hand bag, an overcoat wrap or blanket, an umbrella/a walking stick, a reasonable amount of reading material, a small camera or binoculars, Infant's food for Guests traveling with Infant, or laptop computer.

Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

What are the Excess Baggage charges?
Excess baggage will be charged at Rs.100/Kg for each one-way journey

With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft?
For safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.

Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury
Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Guest cabin.

Can I check-in for my onward flight at the point of departure and reclaim my checked-in baggage at the end of the entire journey?
No, Spicejet doesnot offer the facility of through check-in for onward connections with Spicejet or other carriers. Spicejet operates only point to point service and our guests will have to check-in seperately for other flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers. Our guests need to check-in separately for any other carrier connecting flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers.

What should I do if my baggage has been lost during my flight with SpiceJet? Am I entitled to compensation?
Hopefully this won’t happen but if it should please notify one of our Guest Services Officers immediately and they’ll complete a Property Irregularity Report. We will endeavor to quickly locate and expedite it to you. If we can’t find it in seven (7) days we’ll provide lost baggage compensation in the amount of Rs 200 per Kg up to a maximum limit of Rs 3000.

Can I get a refund for seat that has not been used?
No. We will not refund your money should you fail to travel as per your itinerary. If you notify us two hours before your scheduled departure however we'll allow a change/cancellation to your reservation.

What is the maximum size allowed for my one piece of cabin baggage?
A small hand baggage not exceeding 55cm + 35cm + 25cm (total 115 cm). In addition, it may not exceed 10 kg.

Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

How much baggage can I check-in if I have connecting international flight?
Guest travelling to / from USA/ Canada and are connecting to SpiceJet for domestic travel (within 24 hours) may carry

2 bags each; the weight of each bag should not exceed 23 kgs.
The total waiver for two bags together will be 46 kilos. Excess baggage rules apply for any additional weight.
The dimension of each bag not to exceed 106 inches (length+breath+height).
The guest has to provide a valid proof of travel on the international flight (tickets / boarding pass)

What is a Spicy Code?
Spicy codes are specific codes given out to our Guests to obtain a discount as and when certain promotional activities are carried out by SpiceJet. When a promotion occurs on SpiceJet, these Spicy Codes are given out to our Guests and/or Travel Partners through E-Mail or SMS, which may be used on the website to avail discounts on the basic fare.

Conditions :

Every spicy code is active for only a certain period of time.
Some spicy codes may be restricted to only Travel Partners/ Specific Travel Partners or may be given out to all our Guests.
Certain low fares may be excluded from these spicy code promotions.
Discount may be a fixed or a percentage value and the amount of discount may vary with every promotional activity.
Discount may or may not print on the Itinerary subject to the specific conditions of the promotional activity.
During the promotional activity, spicy codes can be used for any number of PNRs/Passengers.

Usage :

During the booking process, on the payment page, you would be given an option of entering the Spicy Code. On entering this Spicy Code and clicking Continue, the effective discount will be applied and reduced from the basic fare. Now, you can make the balance payment as per the payment options available on the site.

How do I check-in online?
Check-in online is a user friendly process which will guide you to the end.

The following steps would guide you through the process.

Log on to the website spicejet.com
Click the link online check-in.
Please read and accept the terms and conditions, and click on continue.
It would prompt you to select the Departing City and enter the PNR Number.
If your details are correct, it would prompt you to select the passenger(s).
Select the Passenger(s) required to check-in and the system would take you through the seat map.
Once you have selected the desired seat, the screen would prompt you with the passenger detail and the seat number.
If you are sure you can continue and confirm the process, the system would prompt you for printing your boarding card(s) and customer copy.
You can take this boarding card and get yourself security checked before flying.

How can I cancel my ticket after I have checked-in online?
Once you have checked-in online, you cannot cancel your ticket. You would be treated as a No-Show passenger and your money would be forfeited in this case.

How much time before the flight should I report at the Airport?
You are required to clear the Airport Security Check and report at the boarding gate at least 45 minutes prior to the scheduled departure time.

Can I reserve seats when I check-in?
Yes, SpiceJet offers seat assignments for all its flights and our guests are assigned seats on a first come first serve basis. SpiceJet offers assigned seating for all the guests at the Airport check-in counters. As a further value to its customers, SpiceJet allows Guests booking through its internet website/ 24x7 Reservations Center/ Airport Ticketing counters tp make an advanced seat selection of their choice at the time of their booking on payment of Rs. 50/- per seat selection.

Incidents

Spice Jet Kolkata-New Delhi flight, SG 219, on Sep 9 2010 from Delhi to Kolkata had a fire in the engine while taxiing, and after returning and fixing the problem, the same plane a little over an hour later took off again and returned to the airport for a cabin pressure problem

Awards

Outlook Traveller's Best Low Cost Airline India (Feb 2009 and 2010) India
Award for Best website 'World Low Cost Airlines Asia Pacific Conference' at Singapore 2010

Best low fare airline in India, as per survey conducted by MaRS on behalf of Hindustan Times (December 2009)

World Travel Market Award for multi-channel approach in distribution, London (November 2009)

Best Employer Brand Award, for our employee best practises, from the Employer Branding Institute, Hyderabad (December 2009)

Spicejet Route Map


Food on Spicejet






Spicejet Pilot


Spicejet Flight Attendant

































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