TEMPE, Ariz., Feb. 15, 2012 -- /PRNewswire/ -- When a Phoenix-based US Airways (NYSE: LCC) Club representative went out of her way to reaccommodate a customer on another flight, she never thought it would mean an extra $10,000 in her paycheck. Her actions so impressed the customer that he submitted an "Above and Beyond" coupon, which entered the employee into a drawing to win a portion of the $260,000 that US Airways gives away each quarter at its "Above and Beyond" drawing. Nine additional employees in the fourth quarter also received $10,000 each for their noteworthy acts.
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The "Above & Beyond" program recognizes those US Airways employees who provide exceptional service that "wows" the airline's customers. The program allows US Airways' most frequent flyers (Dividend Miles Silver, Platinum, Gold and Chairman's Preferred members) and its employees at the manager level and above to submit coupons recognizing employees for providing outstanding customer service in the air and on the ground. All coupons received from customers are entered in a drawing and each quarter US Airways awards:
- 10 employees $10,000 each;
- 100 employees $1,000 each; and
- 250 employees $250 each.
"Our 32,000 employees work hard to ensure we run a great airline for our customers," said US Airways' Chairman and CEO Doug Parker. "On numerous occasions, our employees go above and beyond to help make our customers' experiences positive. Our Above & Beyond program helps us recognize exceptional customer service publicly and also provides a cash component so those who win can do something equally 'above and beyond' for themselves and their families."
Since launching the
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